And these updates are seamless, so you don’t have to worry about going out of your way to download any patches or purchase any upgrades. Our program is updated constantly to reflect the latest changes to road systems. If you try to plan routes with old data, you’re going to run into a whole mess of issues. Still, other roads remain in place but are renamed. New roads are built, while other roads are destroyed to make way for new developments. Old data is a huge problem when it comes to vehicle route planning. Over time, road networks change. If you purchased MapPoint before December 2014, you might be using old data. Moreover, Route4Me has a comprehensive knowledge base with videos and weekly question and answer sessions that will help you understand our software better. We also have dedicated account experts on staff that can provide you with weekly and quarterly reviews of your account, if you like. Our onsite expert can travel to your location to show your employees how to use our software. We even have a live chat set up on the homepage of our website – you can reach us there, too. We offer round-the-clock phone support, so when you give us a call, we’ll be there to answer. When you send us an email, we’ll respond quickly. You’re on your own.Ĭonversely, Route4Me offers several support channels for whenever users run into an issue. If you use MapPoint and you run into a problem, well, good luck with that. For over a year now, there’s been no one available at Microsoft to answer the questions of MapPoint users. Microsoft ended support for MapPoint in July 2015. Here’s why: #1 Dedicated Multi-Channel Support MapPoint refugees would be wise to choose Route4Me as their new route planner. Once the top desktop business mapping software on the market, MapPoint was discontinued in December 2014, and Microsoft put the kibosh on development, support, and updates for the program in July 2015.įormer MapPoint users are pretty much forced to select an alternative, as investing in an outdated mapping solution is a waste of time and money, and it opens your business up to unnecessary cybersecurity risks.
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